Highland Medical Centre is a private billing practice

Complaints and Feedback

We value any feedback or complaints you may have about our service. Please either complete the Practice Complaints Form or telephone or write to the Practice Manager.

We will acknowledge receipt of your complaint or feed-back and we will commence a formal investigation. We will endeavour to write to you with the outcome of the complaint within 10 working days.

Please note, as mentioned above, we do not use email as a way of communicating.

We also have a suggestion box on the premises and welcome any views or opinions you may have on how we can improve our service.

We conduct a Patient Survey on a regular basis and you may be asked to complete a questionnaire.

We welcome any feedback you may provide to us as this helps us to further develop our practice to meet your needs.

Any developments we make through patient feedback will be advertised on our patient notice boards, located within the waiting room.

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